Refund policy

We have a 7‑day return policy for IN‑STOCK items only, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wguanjun7@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wguanjun7@gmail.com.

Damages and issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
This damage‑claim policy also applies to custom‑made & limited‑edition pieces. If your item arrives broken or defective upon delivery, please notify us within 48 hours of delivery for resolution.

Exceptions / Non‑Returnable Items
IMPORTANT: All CUSTOM‑PERSONALIZED ORDERS, LIMITED‑RUN PRE‑SALE & numbered‑edition pieces are FINAL SALE.
Once your custom / limited pre‑sale order is confirmed, NO returns, NO cancellations, NO refunds will be granted, except for verified delivery‑related damage reported within 48 hours after delivery.

General non‑returnable categories also include gift cards.

Exchanges
The fastest way to ensure you get what you want for eligible in‑stock goods is to return the item you have. Once the return is accepted, please place a separate new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at wguanjun7@gmail.com.