Last updated: September 15, 2026
## Order Processing Time
- **In-stock items**: orders will be processed and dispatched within 7 business days of confirmed payment, excluding weekends and holidays.
- **Custom, personalized, limited-edition & pre-sale pieces**: production begins immediately upon order confirmation. Typical artisan production lead time is 2–3 weeks before shipment. Lead times are estimates and may vary slightly due to kiln scheduling and artisan workflow. You will be notified by email once your piece is ready to ship.
## Shipping Destinations
Emberform currently ships to residential and commercial addresses within the contiguous United States (48 states + Washington D.C.) via our contracted DDP freight forwarder.
We do not ship to P.O. boxes, APO/FPO military addresses, Alaska, Hawaii, US territories, or international destinations at this time.
## Delivery Methods & Transit
All United States orders are shipped on a DDP (Delivered Duty Paid) basis. Import duties, customs clearance fees and applicable import taxes are prepaid and included in your shipping cost — you will not receive any additional charges upon delivery.
Once dispatched, standard domestic transit is approximately 5–8 business days within the contiguous US. Transit times are estimates only and may vary due to carrier scheduling, weather, or other factors outside our control.
## Shipping Rates
- Standard shipping within the contiguous US: $19.99
- **Free shipping on all orders over $200 USD**
Shipping rates are calculated at checkout based on your delivery location and order total.
## Delivery & Risk of Loss
Risk of loss, damage, and title to the products pass to you upon handover to the shipping carrier at our fulfillment facility.
Please inspect your package immediately upon delivery. If your item arrives damaged, broken, or defective, you must notify us in writing at wguanjun7@gmail.com within 48 hours of delivery, with photos of the packaging and the item. We will arrange resolution for verified shipping damage.
## Shipping Delays
Emberform is not responsible for delays caused by third-party carriers, customs processing, weather events, or other circumstances beyond our direct control. Custom-piece production schedules may also shift slightly due to artisan kiln timing — we will communicate any material delays to you via email.
## Contact
For any shipping-related questions please email us at wguanjun7@gmail.com.
